Nov 25, 2020
Wreckless employee behavior can put the whole team at risk of getting COVID or having to quarantine. Dr. Mike and Coach Steve feel the pressure from its fall out.
Aug 16, 2020
Has the COVID shutdown caused a leak in Dr Mike's new patient pipeline? Does he have a clue of what is happening up front? Coach Steve makes him face the music or at least the epic phone call fail.
May 18, 2020
Does Dr Mike have a plan for taking care of all of his patients after he reopens the office? The coronavirus pandemic has caused plenty of disruption to our patients' routine and restorative care. Coach Steve talks about options to get him back on track.
Apr 27, 2020
Team zoom meetings can be fun until a team member freaks out and panics the team. Coach Steve and Dr Mike talk about zoom meetings, blind walks, and elbow bumps.
Apr 6, 2020
Delivering tough new is usually not a dentist's favorite job. Do you do it by email, text, in-person? Coach Steve has his opinion.